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Privacy Policy

Last updated:

1. Introduction

Throxxenpholix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website throxxenpholix.world and use our services.

2. Data Controller

Under UK GDPR and the Data Protection Act 2018, the data controller is:

Throxxenpholix
York House, 45 Seymour St
London W1H 7LX, United Kingdom
Phone: +44 20 7486 4466
Email: callback@throxxenpholix.world

If you have any concerns about how we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).

3. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely through third-party payment processors)
  • Messages and communications you send to us
  • Information about your use of our website (collected automatically through cookies and similar technologies)

4. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, products, services, and promotional offers
  • Respond to your inquiries and provide customer support
  • Improve our website, products, and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

5. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your personal data based on the following legal bases:

  • Consent: When you provide explicit consent for marketing communications and non-essential cookies. You can withdraw your consent at any time.
  • Contractual necessity: To fulfill orders, process payments, and provide the services you have requested.
  • Legal obligations: To comply with UK laws including tax, accounting, and consumer protection legislation.
  • Legitimate interests: To improve our services, prevent fraud, ensure website security, and conduct business analytics (where your interests and fundamental rights do not override our interests).

We will only process your personal data when we have a valid legal basis to do so.

6. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist us in operating our website and conducting our business
  • Payment processors to process your payments
  • Shipping companies to deliver your orders
  • Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by UK law.

  • Order information: Retained for 7 years from the date of purchase to comply with UK tax and accounting legislation (HMRC requirements).
  • Marketing data: Retained until you withdraw consent or opt out of marketing communications.
  • Customer service records: Retained for 3 years after the last interaction.
  • Website analytics: Retained for 26 months in accordance with standard analytics practices.

After the retention period expires, we will securely delete or anonymise your personal data.

8. Your Rights Under UK GDPR

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access (Article 15): You can request a copy of the personal data we hold about you, along with information about how it is processed.
  • Right to rectification (Article 16): You can request correction of inaccurate or incomplete personal data.
  • Right to erasure (Article 17): Also known as the "right to be forgotten", you can request deletion of your personal data in certain circumstances.
  • Right to restrict processing (Article 18): You can request that we limit how we process your personal data.
  • Right to data portability (Article 20): You can request transfer of your personal data to another service provider in a structured, commonly used format.
  • Right to object (Article 21): You can object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
  • Rights related to automated decision-making: You have rights regarding automated decision-making and profiling.

To exercise any of these rights, please contact us using the contact information provided above. We will respond to your request within one month (this may be extended by a further two months for complex requests).

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookie Policy.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements. These safeguards may include:

  • Transferring data only to countries that have been deemed adequate by the UK government
  • Using Standard Contractual Clauses approved by the UK government
  • Ensuring that third-party processors are bound by appropriate data protection agreements

If you would like more information about the safeguards we use for international transfers, please contact us.

12. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Throxxenpholix
York House, 45 Seymour St
London W1H 7LX, United Kingdom
Phone: +44 20 7486 4466
Email: callback@throxxenpholix.world